Last updated: March 14, 2025
Welcome to the website of P'tit Lapinou, an online store dedicated to childcare. We invite you to carefully read our General Terms and Conditions of Sale (GTC) which govern the contractual relationship between P'tit Lapinou and its customers.
Company Information
These General Terms and Conditions of Sale (GTC) define, without restriction or reservation, the terms applicable to all transactions carried out by P'tit Lapinou, whether for individual or professional customers (hereinafter referred to as "buyer"). They apply to the purchase of products offered for sale on our website www.ptitlapinou.shop.
Company Name:
P'tit Lapinou is a sole proprietorship registered with the Trade and Companies Register of Nancy under the number 853 762 110. This information will soon be updated, as the registration will be transferred to the number of Haut-Rhin (68).
Address:
41 A Rue de Levoncourt – 68480 Courtavon, France.
VAT Identification Number:
FR 818 53 762 110
Customer Service:
For any questions, assistance, or complaints, you can contact us at the following address:
📧 support@ptitlapinou.shop
Scope of Application
These General Terms and Conditions of Sale apply to all orders placed on the website www.ptitlapinou.shop. They define the contractual relationship between P'tit Lapinou and the buyer. This term refers to any customer, whether individual or professional, who places an order on our website. By purchasing from our site, the buyer unreservedly accepts these GTC and confirms having read them. The buyer also certifies that purchases are made for personal or professional use depending on their status.
Products and Availability
The products sold on the site include childcare items, furniture, and children's toys. We regularly update our stock, but product availability is subject to our inventories and demand. In case of unavailability, we will inform you promptly.
Customer Account Creation
To place an order on our site, the buyer must create an account by providing valid personal information, such as their email address and phone number. The buyer is responsible for maintaining the confidentiality of their login credentials. Any order placed through a customer account is considered validated by the buyer.
In case of non-compliance with the GTC, P'tit Lapinou may suspend or close the account after an electronic notice and will delete all personal data of the buyer.
Ordering Process
The buyer selects their products, reviews their order (quantity and total with shipping costs), and then confirms after full payment. The order is confirmed once payment is made, and the buyer may cancel as long as the order has not been shipped. Shipping fees and the carrier are visible before confirmation, and the buyer must accept the General Terms and Conditions of Sale and provide payment information securely.
Offers are subject to stock availability, and the sale is concluded after full payment. P'tit Lapinou may cancel an order in case of payment dispute, and the buyer may cancel before delivery, except in the case of the right of withdrawal.
Payment Methods
We accept payments by credit card (Visa, MasterCard, etc.) and PayPal. Payment is required in full at the time of order. All transactions are secured using SSL encryption.
Delivery
We deliver to Mainland France, as well as Belgium, Netherlands, Germany, Italy, Spain, Luxembourg, United Kingdom, and Switzerland. The average delivery time is 7 business days, subject to product availability.
Delivery is free in Mainland France for orders over €69.00. For orders below, a fee of €4.90 applies.